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aplicatii

Full-time Call Center Manager with Advanced English

la Upa Solutions in Bucuresti

Requirements

• Experience in people management;
• Advanced level of English;
• Proficiency in MS office applications;
• Coaching skills;
• Effective time management.
Responsibilities / Acomplishments

• Responsible for achieving team SLA’s (Service Level Agreement);
• Ensures quality targets laid out are met for the processes owned;
• Provides feedback to each team member to ensure adherence to quality requirements;
• Will work with the Human Resources Department on getting the right people with the right skill sets for the job;
• Ensures Training Needs Identification is done regularly for all team members;
• Ensures Reward /Recognition for top performers and significant contributors;
• Motivates and builds the skills of the team.
Other information

• Attractive salary package;
• Pleasant working environment;
• Opportunity to work in a multinational company.


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Publicat la 13-06-2017
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